Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website. By accessing or using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal data necessary to process your orders, improve our services, and enhance your shopping experience. This includes:
Personal Information: Name, email address, phone number, billing and shipping addresses.
Payment Information: Card details and transaction data (processed securely through trusted payment gateways).
Technical Data: IP address, browser type, and website usage data (collected via cookies and analytics tools).
Marketing Preferences: If you opt-in, we may collect your preferences for receiving marketing communications.

2. How We Use Your Information

Your personal data is used to:
Process and deliver your orders.
Provide customer support and respond to inquiries.
Improve our website, products, and services.
Send marketing communications (only if you have given consent).
Comply with legal and regulatory obligations.

3. How We Share Your Information

We value your trust and will never sell, rent, or share your personal information with third parties, except in the following circumstances:
Service Providers: To trusted third parties necessary for fulfilling your order, such as delivery services and payment processors.
Legal Requirements: To comply with applicable laws, regulations, or legal processes.
Business Transfers: In the event of a business merger, sale, or acquisition, your data may be transferred as part of the transaction.

4. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. This includes:
Encryption of sensitive data.
Secure storage systems.
Regular monitoring and testing of our security protocols.

5. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights:
Access: Request a copy of the personal data we hold about you.
Correction: Update or correct inaccurate or incomplete information.
Deletion: Request the deletion of your personal data.
Restriction: Limit how we process your data in certain circumstances.
Portability: Receive a copy of your data in a commonly used format.
Objection: Opt-out of certain data processing activities, including marketing.
To exercise your rights, please contact us at info@eddiecockramart.com

6. Cookies and Tracking

We use cookies and similar technologies to:
Enhance your browsing experience.
Analyse website usage to improve our services.
Enable essential website functionality, such as shopping cart features.
You can manage your cookie preferences via your browser settings.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: info@eddiecockramart.com
Address: EddieCockramArt, 4 Queens Head Cottages, Whielden Gate, Amersham, Bucks, HP7 0NE.
Thank you for trusting EddieCockramArt with your personal information. We are committed to protecting your privacy and providing a secure shopping experience.