Delivery & Returns

Delivery 

Postage and Packing is included on all UK orders, and dispatch is 3 working days from order confirmation.

We ship all prints (paper and canvas) direct from our partner Printing Studio using DPD or Royal Mail (International shipping is also direct but may use an alternative courier).  Original artwork is shipped from our registered address.

Each order is individually checked before despatch.  All original watercolour artwork and paper prints are sent flat (not rolled) and are wrapped securely for transit.  Canvas prints are sent in triple wall boxes for secure protection.

Returns

We always do our best to deliver artwork we hope you’ll love but, should you change your mind or are not satisfied, you have 14 days to return your item(s).

A full refund will be made for returned original artwork, and a fifty percent (50%) refund will be made for returned printed artwork (allowing for the direct costs of producing these pieces).   Bespoke or custom prints cannot be refunded.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns policy: how it works

    • Use the contact us link to inform us of your desire to return artwork, confirming your order number (found on your order confirmation email) and the reason for your return.

    • As soon as we receive your request, we’ll send step-by-step instructions on how to return your order.

    • Repack the artwork in the original packaging it came in.

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  We process all refunds within 7 working days from receipt of returned.

    • We recommend you keep proof of postage for any returned item(s) as we cannot consider a claim for returned goods lost in transit.

Comments and feedback

We really value your feedback – good or bad.  So, if you’re delighted with your artwork and just want to let us know, or for any reason are unhappy with your order, please get in touch with us via email at info@eddiecockramart.com.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.